Privacy Policy

Who looks after your data

Saphirix Solutions SRL is the data controller, so it decides why and how your personal data is used. This policy covers our website and the services linked to it. We follow the data protection laws that apply to us, such as the GDPR and Canada's PIPEDA.

What we collect

We collect only the data we need to run our services and keep the platform safe and compliant. What we hold depends on how you use our casino, for example your account details, verification documents and transactions.

Why we use it

We use your data to open and run your account, to meet our legal duties such as KYC, anti-money laundering checks and responsible gaming, to process payments securely, to prevent fraud and protect the platform, and to send marketing messages where you have agreed to them. Every use of your data rests on a lawful basis.

Who we share it with

We may share information with game providers, payment gateways, marketing partners and affiliates, regulators and legal authorities, outside consultants, and identity verification and compliance providers. Contracts with these partners limit how they may use your data. Some partners are outside your country, and such transfers use safeguards such as approved adequacy decisions or standard contractual clauses.

How long we keep it

We keep personal information for as long as legal, regulatory or operational needs require, which includes tax, dispute and anti-money laundering records, usually for at least five years. After an account is closed we keep the personal data on record for five years.

Your rights

You can ask to see your data, correct it, delete it where the law allows, restrict or object to its use, move it to another provider and withdraw consent at any time. You can also complain to your local data protection authority. For a copy of your transaction or betting history, send a request from the email linked to your account to [email protected].

Keeping data safe

Physical access to our facilities is strictly limited and our systems are hosted in secure data centres. Access is protected with authentication, passwords and unique user IDs. We may update this policy when laws, technology or our services change, and we will try to tell you about significant changes.